“The power of a kind gesture is what gave this company a head start.”

Jason Johnson, CEO

Jason Johnson, CEO

OUR LEGACY is made up of a collection of moments—moments that took time, persistence, and people who believed in our vision enough to go out and build something meaningful. But this is not just a story about our history, it’s a narrative that will carry all of us forward. The key to our future success begins with our why. When we have a purpose, we can continue to create a legacy together.

OUR PURPOSE IS

TO BUILD
BETTER LIVES.

What’s a purpose statement? It’s a big, overarching belief for MetroNational. It’s also a personal spark of inspiration that drives our daily decisions, interactions and ideas. This will mean something different for every one of us.

HOW WE USE IT

When we approach opportunities, we can ask ourselves, “Does that build better lives?” When we consider a new investment or development, or reimagine a policy for our team members, building better lives will serve as the North Star to guide our decisions.

HOW IT ENHANCES OUR EXPERIENCE

The most powerful part of our purpose is when it becomes personal. Each one of us has a story of how we build better lives in our roles at MetroNational. Take a moment to think about yours and how you can continue to carry this commitment forward.

“I build better lives by creating environments where people want to be.”

OUR CREDO

I build better lives by elevating the experience for our team members and creating engaging moments for our community.”

OUR VALUES

What are values?

Values are a set of beliefs that guide our decisions and actions. As our company and culture continues to evolve, it was the right time to consider our set of beliefs and align them with our people and business strategy.

HOW OUR VALUES WERE CREATED

This set of values were created by many of us. We interviewed team members from all departments, at every level, with diverse backgrounds and experience and leveraged those perspectives to develop four words that spoke to how we work and what is most important to us.

HOW VALUES EMPOWER AND CONNECT US

When we all share common beliefs, it drives our behaviors in ways that move us in the same direction—growing our business and ourselves. Values give our partners, customers, tenants and community members reasons to grow with us too, because they can point back to places where their beliefs align with ours.

Our four values build on each other and enable us to build better lives together.

Over time, they strengthen our culture and the connections between us.

MetroNational Memorial City: We Build Better Lives Infographic

INTEGRITY

We serve in the best interest of others.

What it means

We didn’t get here by accident. Serving others honestly and respectfully is how we built our business and it’s up to all of us to deliver on it. Our reputation is our priority, and we honor it with every decision, project and interaction.

WHAT IT ENABLES US TO DO

  • Act in the best interest of others, including our company and people we serve.
  • Be more honest and open in meetings.
  • Make ethical decisions we can stand behind.
  • Trust each other and earn the trust of our others (clients, tenants, community members).
  • Set high service standards to ensure a level of quality that keeps us best in class.
  • Operate efficiently by doing the right thing the first time and making thoughtful decisions.

HOW YOU CAN PERSONALIZE IT

  • Ask yourself if your next move will have a positive or negative impact on our business. Only greenlight ideas that will help, not hurt.
  • Think of the individual. Ask yourself: “Is there something I can do to make someone’s day better or take a project from good to great?”
  • Don’t take shortcuts. Period.
  • Don’t do anything that’ll stop you from sleeping peacefully at night. Act with intention, making decisions you can commit to with confidence.
  • Be yourself and allow your peers to do the same by sharing your ideas and taking the time to consider others’.

TRUST

We start with strong relationships.

What it means

Trust is earned with every decision and action. We believe trust is a requirement to building strong relationships with our customers, partners, tenants, community and each other—and those relationships are critical to the success and stability of our business. We do the right thing, because it’s who we are.

WHAT IT ENABLES US TO DO

  • Care for each other by actively listening and building empathy.
  • Maintain a solid reputation as an ethical group of people.
  • Be clear and credible communicators who speak with transparency.
  • Deliver on our promises by doing what we commit to.
  • Be thought leaders by demonstrating our expertise and building on our competencies.
  • Ask tough questions in the name of progress and understanding.

HOW YOU CAN PERSONALIZE IT

  • Be a good neighbor. Get to know your colleagues on a personal level.
  • Do the right thing. Always.
  • Encourage and participate in respectful debates with your colleagues. It’ll help you understand different perspectives and solve problems differently.
  • Be someone people can count on by consistently following through on what you say you’ll do.
  • Own your actions, taking accountability for all decisions - good and bad.

IMPACT

We innovate to deepen our purpose and ensure our future success.

What it means

Our higher calling drives everything we do—to serve others by building better lives—while ensuring our future success. This is why we create experiences that inspire people, communities that connect people and opportunities that help people reach their potential.

WHAT IT ENABLES US TO DO

  • Be more innovative and deliver experiences that make an impression.
  • Grow faster and stronger by making smart decisions that boost our agility.
  • Strengthen our communities by serving others and giving back.
  • Build our skills to support our big-picture goals.
  • Act swiftly when it matters most, taking great care in the timing of our service.
  • Be engaged and inspired by the work we’re doing and more aligned on how we do it.

HOW YOU CAN PERSONALIZE IT

  • Find resources or tools to make your recurring tasks or responsibilities more efficient and dynamic.
  • Volunteer with your team or participate in other philanthropic events around Houston.
  • Become more financially literate to better understand how what you do impacts our bottom line.
  • Be responsive and reliable when your team/peers need you most.

LEGACY

Our foundation takes us forward.

What it means

We never lose sight of what got us here and draw strength from our history to shape our future. Our heritage serves as evidence that we continue to grow and evolve without sacrificing stability or excellence. We’re all invited into the story and to create a legacy of our own.

WHAT IT ENABLES US TO DO

  • Make strategic decisions that align with our purpose.
  • Plan ahead so our actions have more impact.
  • Be good stewards of our communities.
  • Learn and grow by seizing more opportunities to do so.
  • Collaborate with each other by sharing best practices and experiences across generations of our team.
  • Take more calculated risks to continue our heritage.

HOW YOU CAN PERSONALIZE IT

  • Look at our purpose statement as a filter for everything you do, asking yourself: “How will this enable me to build better lives?”
  • Go beyond your to-do list and find ways to create impact in your role. Is there a different approach or tool you can leverage to get the job done today and positively affect the business in years to come?
  • Seek opportunities to strengthen your skill set: watch a webinar, take a course, find a mentor.
  • Think through ways to work with your colleagues more often. Is there an opportunity to connect with a team you don’t usually interact with? Can you make room in your schedule for more brainstorms?

I build better lives by helping business owners, retailers and restaurateurs create wonderful places for people to make memories.”

How will you build better lives?

Click the button below to capture the ways you’re able to live our purpose and values over the next year. Save a copy and use it to track your progress with your supervisor at your annual review. Here’s to all you’ve yet to achieve as part of our team.

WRITE IT DOWN

Download a copy of our Purpose + Values Playbook.

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